Notice of Non-Discrimination

NOTICE INFORMING INDIVIDUALS ABOUT NONDISCRIMINATION AND ACCESSIBILITY REQUIREMENTS, AND NONDISCRIMINATION STATEMENT:
DISCRIMINATION IS AGAINST THE LAW

Triple-S Advantage, Inc. complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Triple-S Advantage, Inc. does not exclude people or treat them differently because of race, color national origin, age, disability, or sex.

Triple-S Advantage, Inc.:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, among others)

  • Provides free language services to people whose primary language is not Spanish, such as:
    • Qualified interpreters
    • Information written in other languages.

If you need these services, contact a Triple-S Advantage Service Representative.

If you believe that Triple-S Advantage, Inc. has failed to provide these services or has discriminated in another way on the basis of race, color national origin, age, disability, or sex, you may contact:

Service Representative
PO Box 11320
San Juan, PR 00922-1320
E-mail: TSACompliance@sssadvantage.com
Telephone: 787-620-1919, Ext. 4047, TTY: 1-866-620-2520
Fax. 787-993-3261

You may file a grievance in person, by mail, fax, or e-mail. If you need help filing a grievance, a Service Representative is available to help you.

You may also file a civil rights complaint with the Office of Civil Rights of the US Department of Health and Human Services, electronically through the Office of Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue SW., Room 509F, HHH Building, Washington, DC 20201, 1-800-368-1019, 800-537-7697 (TDD).

Complaint forms are available at:
http://www.hhs.gov/ocr/office/file/index.html

ATTENTION: If you speak English, language assistance services are available to you free of charge. Call 1-888-620-1919 (TTY: 1-866-620-2520).

注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電1-888-620-1919 (TTY: 1-866-620-2520)

ATENCIÓN: Si usted habla español, servicios de asistencia lingüística están disponibles libre de cargo para usted. Llame al: 1-888-620-1919 (TTY: 1-866-620-2520).

Last update: 10/04/2017

Get in touch with our experts:

Sales Representative

1-877-207-8777

TTY/TDD Users

Monday through Friday
from 8:00 a.m. to 8:00 p.m.

I am undecided. Please call me to provide some guidance.

By completing this form, you as a beneficiary or authorized representative agree to have one of our sales representatives contact you to discuss the products Triple-S Advantage offers under Part C. Please be aware that the person calling you is a Medicare employee or subcontractor. They do not work directly with the federal government. This person could receive compensation based on your plan enrollment.

This selection does NOT obligate you to enroll in a plan, it does not affect your current membership, and it will not enroll you in another Medicare plan.

Get to Know Medicare

Member Service

1-888-620-1919

TTY/TDD users

1-866-620-2520

Monday thru Sunday, from 8:00 am to 8:00 pm

Service for Providers

1-855-886-7474

Monday thru Friday, from 8:00 am to 5:00 pm

Teleconsulta

1-800-255-4375

Teleconsejo

1-877-879-5964

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