Sales Representative
Your call may be directed and answered by a licensed insurance sales agent.
TTY/TDD Users
Monday through Sunday, from 8:00 a.m. to 8.00 p.m.
Thank you for choosing us to take care of your health. By being part of our plan, you have an ally committed to your well-being, ready to accompany you every step of your medical journey. Our team is here to support you, guide you, and ensure you make the most of the benefits, savings, and services specially designed for you. Thank you for trusting us to live healthy and happy life.
1.888.620.1919 toll-free
1.866.620.2520 Monday to Sunday 8 a.m. to 8 p.m.
Recommendations for maximizing your plan
Learn how to access your services, manage medications, coordinate medical appointments and use our preferred provider network.
Schedule your appointment with the primary care physician once every 3 months: It will help you maintain continuous monitoring of your health and prevent possible complications. Furthermore, it helps detect health conditions in time to treat them.
If you need help coordinating an appointment, call us.
Save time and copayments by visiting urgent care centers instead of emergency rooms: If you need urgent medical attention, but it is not a life-threatening emergency, consider visiting an urgent care center instead of the emergency room. You will receive faster care and lower copayments.
Complete your preventive tests: Complete your preventive tests regularly, following the recommendations based on your age, gender, and medical history, to take care of your health and detect any condition early. Talk to your doctor about the annual flu vaccine, mammograms, if you are diabetic, the blood sugar test, and the eye fundus exam, among others.
Use your medications responsibly:
If your doctor prescribes medications, take them responsibly, following their instructions exactly to guarantee their effectiveness and protect your health.
Now in 2026, as a Triple-S Advantage member, enjoy appointments with an assigned time, without long waits, and the convenience of having everything in one place for more agile, coordinated, and preventive care.
Save by visiting Hospitals in the Preferred Network.
PREFERRED HOSPITALS1
1Other providers available on the network. Services at Salus clinics vary by location.
Save with your Combocard!
If your coverage includes the purchases and payments or OTC benefit, you will receive a new ComboCard. Once you receive it, activate it by calling the automated line at: 1.877.492.6250.
Call us or check your Evidence of Coverage to validate if you have the benefit and the amount you have available.
Participating merchants and providers
With the purchases and payments benefit1, use it at:
With the OTC benefit2, pay at:
Listen to the latest transactions on your card
Check your balance
When paying with your ComboCard
Your Medication and OTC Coverage
Learn what to do if you need a medication and it is not part of our formulary and how to use your OTC benefit.
To ensure you have access to your medications, we offer a temporary one-month supply at the beginning of your enrollment.
To receive this supply, it is important to know that:
* If the prescription is for less than 30 days, you may have several refills until you receive a one-month supply. You must request the provisional supply during the first 90 days of your enrollment.
With the OTC benefit, you can save on products and medications to care for your health at home, such as: pain relief medications, vitamins, diapers, first aid items, and more.
At Community Pharmacies use the Barcode on your medical card.
New! At chain stores like Walgreens, Walmart, Sam's, and Costco use your ComboCard. When paying, you must select 'credit' so the card is not rejected.
Call us or see your Evidence of Coverage to confirm if you have the benefit. The benefit is deposited depending on your coverage every 3 months or monthly and does not accrue. Use it before the period ends.
We are here to resolve any questions you may have about your current coverage, from clarifications about your benefits and pending pre-authorizations to the coordination of health services and much more. Our goal is to provide you with the support you need to maximize your plan.
Technology for your comfort and well-being
We want you to be in control of your health, and technology can help you! That's why we offer you digital tools that make your life easier and connect you with your health plan quickly and easily.
Here are some of the things you can do from the comfort of your home:
Coordinate transportation to your appointments
Multi Service Transport 787-328-9033 Metro and North
Ida y Vuelta Inc. 787-842-8777 South, West, and Northwest
Med Transport 787-854-0505 Metro, North, and Center
TransCita 787-771-6900 Islandwide
Varmed Transcare 787-705-0770 Metro and North
Medgo Transport 787-985-2200 Metro and East
Monday thru Sunday from 8:00 a.m. to 8:00 p.m.
Benefits vary by coverage. Check your Evidence of Coverage for more information or contact the plan. The ComboCard is issued by The Bancorp Bank N.A. under license from Mastercard International Incorporated. You must use the card at contracted merchants that accept the ComboCard as a payment method. 1. The benefit does not accrue. To be eligible for the purchase and payment benefit you must meet all of the following requirements: have one or more comorbid and medically complex chronic conditions that are life-threatening or significantly limit your overall health or function. These conditions include, but are not limited to: chronic cardiac arrhythmia, asthma, diabetes mellitus, pulmonary hypertension, and chronic heart failure (see Evidence of Coverage for a complete listing), having a high risk of hospitalization or other adverse health outcomes, and requiring intensive care coordination. The benefit mentioned is part of a special program for people with chronic diseases. Not all affiliates are eligible. 2. OTC benefit does not accrue.
Go to our service offices, where we will be pleased to give personalized orientation and help you solve doubts that you have with your plan.
Aguadilla Medical Services Building, 2nd Floor Offices 208, 211, and 212 Rd. #2, Km. 129.3
Triple-S Salud Angora Shopping Center Ave. Luis Muñoz Marín Esq. Troche
Monte Real Num. 18, Km 45.6, Rd. #2
Caribbean Cinemas Building Suite 101, Rd. #2
Plaza Carolina 2nd Floor (next to the Post Office)
Del Norte Profesional Plaza Office 203
Forest Hill Plaza Marginal Rd. 167 Local #1
Triple-S Salud Building Rd. 114, Km. 1.1 Bo. Guanajibo
Triple-S Building Ave. Maruca 4-A, Bo. Canas (in front of Ponce Town Center)
Triple-S Headquarters 1441 Ave. F.D. Roosevelt
Plaza Las Américas 2nd Floor (North parking entrance)
