MiConsulta MD More care options designed around your needs and lifestyle. No appointments, no waiting Consult with a doctor without scheduling or long waits at the emergency room. Accurate diagnosis Equipped with advanced diagnostic tools to perform a complete virtual exam. Private and secure Private, sanitized, and compliant with HIPAA standards. Instant prescriptions Receive electronic prescriptions and treatment plans from local physicians. Health conditions Cold, cough, sore throat, asthma, headache, fever, rash, diarrhea, nausea, vomiting, blood pressure monitoringand much more! Using it is as easy as 1, 2, 3! 1 Enter the OnMed CareStation™ Walk in without an appointment and have your consultation in a private space. 2 Connect with a doctor virtually A doctor will guide and help you with the diagnostic tools. 3 Receive your diagnosis At the end of your consultation, you'll receive your diagnosis and treatment plan, including medical orders for tests or medications if needed. Discover more ways to manage your health easily, quickly and avoiding long waits in the emergency room. TeleConsulta A health advice phone line available 24/7, year-round. Nursing professionals will guide you on any health topic, supported by the most advanced technology. Call 1-800-255-4375, TTY/TDD: 711 | 1-855-209-2639 Via chat through the Mi Triple-S app Learn more TeleConsulta MD A doctor just one click away! Consult with a doctor virtually from anywhere with our app. Save time and avoid long waits in the Emergency Room. Learn more Triple-S en casa Order and get prescription drugs at home or wherever you need them, with no delivery fees. Stay on top of your drugs with refill alerts. Learn more Their experience says it all. Discover their testimonials. “MiConsulta MD has saved me several times. It’s fast, safe, and I feel truly cared for by the doctor despite the distance.” "The care is excellent and the process is very simple. I highly recommend it." Visit MiConsulta MD Find us at Plaza Las Américas, first floor in front of the JCPenney entrance, and receive easy, fast, high-quality medical care. Plaza Las Américas First floor, in front of JCPenney. Available during regular mall hours. Monday to Saturday: 9:00 am to 9:00 pm Sunday: 11:00 am to 7:00 pm Address: 525 F.D. Roosevelt Avenue, San Juan, 00918, Puerto Rico View location Frequently asked questions Find answers to the most common questions about MiConsulta MD. What is MiConsulta MD? MiConsulta MD introduces a new era of fast, safe, and high-quality medical consultations that performs diagnostic evaluations. It connects you with a doctor from the Triple-S provider network through a screen. It allows you to be evaluated, receive a diagnosis, and leave with orders for laboratory tests or other procedures, as well as prescriptions for medications if indicated. How long do I have to wait? Doctors are dedicated exclusively to serving MiConsulta MD, so wait times are not expected unless there is a line to use it. How long does a consultation last? Approximately 20 minutes, during which the doctor will guide patients to weigh themselves, take their blood pressure, temperature, and use other diagnostic instruments as needed. Is MiConsulta MD available to everyone? The service is available to all Triple-S Salud, Commercial, Medicaid (Vital) and Medicare Advantage members. What information do I need to access the service? Your Triple-S Salud member ID card and a government-issued photo ID. Do I have to pay a deductible or copay? No. The service is without cost to you as part of your in-network medical benefits. Can I bring my children if they are included in my insurance plan? Yes. From what age can MiConsulta MD treat patients? Starting at age 2. What are the hours of operation? It will be available during the same operating hours as Plaza Las Américas. Will MiConsulta MD be in other areas of Puerto Rico? The goal is to expand the initiative throughout Puerto Rico to improve access to healthcare services. How much privacy does MiConsulta MD provide? Once you enter the MiConsulta MD, the door locks and no one else can enter. The glass becomes opaque to ensure privacy, and conversations cannot be heard from the outside. How safe and clean is MiConsulta MD? MiConsulta MD is completely safe. It includes antimicrobial surface protection, air filtration, and an automated UV-C light-based cleaning system that runs for three minutes after every consultation. This process has been shown to reduce 99.9% of viruses and bacteria in the air. The cleaning cycle takes place at the end of each visit. What conditions can I get treated for at MiConsulta MD? You can use the service for primary care needs, urgent but non-emergency conditions, obtaining medical prescriptions, chronic condition monitoring, and physical and mental health screenings. Do I need an appointment? No. If you arrive and MiConsulta MD is empty, simply enter and press the Start button. If it is occupied, each visit typically lasts 20 minutes. Can MiConsulta MD replace my doctor? No. MiConsulta MD serves as a complement to your primary care physician, who is responsible for continuity of care. It is designed to provide quick access to medical attention for common issues such as colds, stomach discomfort, and similar conditions. What happens if a medical emergency occurs? MiConsulta MD doctors are trained and prepared to immediately connect with emergency services. Is there space for a wheelchair and a companion? Yes.
