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Health Guidance Hotline, available 24 hours a day, 7 days a week.
Dedicated Teleconsulta for TTY/TDD Callers: 711 | 1-855-209-2639
Supporting you 24 hours, 7 days a week, with caregiver service.
Monday through Sunday, from 8:00 a.m. to 8.00 p.m.
It's important that you choose the most adequate plan for your health care needs so you can receive the best medical care. Select here the plans you would like to compare, based on your health needs and/or budget.
Save more with the new ComboCard®. More uses and flexibility in 2023. You accrue whatever you don't use, month after month!
Discover our guide of medications and health related items that do not require a prescription to help treat injuries or illnesses.
Get to know all of its parts (A, B, C, and D), requirements, and what is covered in each one. Moreover, see how Triple-S Advantage gives you all your healthcare coverage under a single plan through Part C.
Tools, education, and activities especially designed to help caregivers successfully manage their efforts to take care of their loved one.
More money goes straight to your pocket through your Social Security check, so you can use it for whatever you want... without limits!
Programs and Services
Our clinical programs provide you with support in the prevention and management of chronic conditions. We educate you on your conditions so you can take control of your health.
Our expert personnel helps you in those everyday activities that have become difficult for you due to a health condition or problem. Now with added flexibility and covering more conditions that make you eligible.
Receive guidance on mental health issues, such as anxiety, depression, and events that have a sudden impact on us, like the death of a friend or family member. Available 24/7 for members, their families, and caretakers.
Our registered nurses provide orientation about health problems and can refer you to the right level of care. Available 24/7.
At our clinics, you have a health record and the convenience of receiving multiple services on the same day. Besides, as a Triple-S Advantage member, you will be able to receive some of our services at no cost to you ($0 copay).
Save when you fill your prescriptions Get a 3-month supply and pay for only 2 months with just 1 prescription Ask your doctor to write your prescription for a 90-day supply.
We offer vaccines, clinics, and lectures at no cost to you, to help you lead a healthy lifestyle.
Digital Tools and Applications
Information about your plan, from wherever you are.
Download the app today!
Our OTC and prescription drug delivery service to your home or preferred location. Without delivery fees!
Manage your health with Mi Triple-S. The easy way to keep your clinical information at your reach. Find doctors to make appointments, keep evidence of the health services and medications you've received, get certificates of coverage, and more.
Virtual consultations with specialists
Get your medical evaluations, drug prescriptions, and medical orders electronically.
13,000 health care providers to take care of you, including primary care physicians, specialists, pharmacies, hospitals, laboratories, and more.
By completing this form, you as a beneficiary or authorized representative agree to have one of our sales representatives contact you to discuss the products Triple-S Advantage offers under Part C. Please be aware that the person calling you is a Medicare employee or subcontractor. They do not work directly with the federal government. This person could receive compensation based on your plan enrollment.
This selection does NOT obligate you to enroll in a plan, it does not affect your current membership, and it will not enroll you in another Medicare plan.
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Monday thru Friday, from 8:00 am to 5:00 pm
By clicking this link, you are leaving the website of Triple-S Advantage. If you need further assistance you may contact the Member Service Center of Triple-S Advantage at 1-888-620-1919. (TTY users should call 1-866-620-2520.) Hours are Monday through Sunday from 8:00 am to 8:00 pm.
Triple-S Advantage has a strong commitment to protecting the confidentiality of our members’ sensitive information. We take information privacy very seriously and it is important to us that our members are made fully aware of a potential privacy issue. We have learned that personal information of some of our members, including their name, health plan identification number, date of service in which treatment was provided, and treatment codes describing the service provided was mailed to the wrong address. The Social Security Numbers and date of birth of our members were NOT disclosed as a result of this incident.
On December 5, 2017, Triple-S Advantage discovered that notices sent in November 2017 to health care providers involved in the treatment of our members were mailed to the wrong address. However, we have not received any indication that the information has been accessed or used by an unauthorized individual.
Triple-S Advantage has performed an extensive investigation into why and how their personal information was disclosed. We have taken immediate steps to ensure additional notices to our members and your health care providers are sent to the correct address, such as: correction of the mailing process, completion of testings and sending the letters to the correct address of your provider. The members who may have been affected by this incident will receive first-class mail notices.
We have reported the incident to the required government agency, the Health Insurance administration of Puerto Rico (ASES) and will comply with the evaluation as required by the Office of Civil Rights within the time period established.
We are making an announcement about this incident so that affected Triple-S Advantage members can consider taking action to reduce the chances that their personal information will be misused:
If you or a family member belong to Triple-S Advantage and want additional information about the incident, you may contact our Customer Service Department from Monday through Sunday from 8:00 am to 8:00 pm at our toll-free number 1-888-620-1919, TTY users should call 1-866-620-2520 or by e-mail at: moc.e1680254418gatna1680254418vdass1680254418s@ecn1680254418ailpm1680254418ocaap1680254418ih1680254418.
You may also visit our Internet website advantage.grupotriples.com for further information.
If you are a Medicare Platino member, you can also contact the Health Insurance Administration of Puerto Rico (ASES) at or Customer and Providers Services Offices (PROBENE) at 1-800-981-2737/1-800-981-ASES from Monday through Friday 8:00 am to 4:30 pm, a Customer Services Representative will assist you. TTY users should call (787) 474- 3389. You can also contact us by email at gro.r1680254418psesa1680254418@dadi1680254418cavir1680254418pedla1680254418icifo1680254418.
Triple-S Advantage sincerely apologize and regret this situation. The privacy and security of our member’s information is very important. We are working hard to strengthen our processes for the benefit and protection of our members.
Please Note: Triple-S Advantage will NOT call or email anyone requesting any personal information as a result of this incident. If you receive an unsolicited call or email that appears to be from Triple-S Advantage, your local hospital or physician office, please do not provide any personal information in response to these calls or emails.
Triple-S Advantage, Inc. complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Triple-S Advantage, Inc. cumple con las leyes federales aplicables de derechos civiles y no discrimina por razón de raza, color, origen de nacionalidad, edad, discapacidad, o sexo. Triple-S Advantage Inc. 遵守適用的聯邦民權法律規定，不因種族、膚色、民族血統、年 齡、殘障或性別而歧視任何人ATTENTION: If you speak English, language assistance services, free of charge, are available to you. Call: 1-888-620-1919 (TTY: 1-866-620- 2520). ATENCIÓN: Si usted habla español, servicios de asistencia lingüística están disponibles libre de cargo para usted. Llame al: 1-888-620-1919 (TTY: 1-866-620-2520). 注意:如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 1-888-620-1919 (TTY: 1-866-620-2520)。
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On Thursday, April 6, 2023, the Call Center for Members will be rendering services from 8:00 a.m. until 8:00 p.m. If you need assistance please call 1-888-620-1919. The Central Offices on Roosevelt Avenue will remain closed. The Customer Care Centers at Guayama, Manatí, Bayamón, Fajardo, Aguadilla, and Hatillo will also remain closed. For your convenience, the Customer Care Centers at Plaza Las Americas and Plaza Carolina will be operating from 9:00 a.m. until 6:00 p.m.
On Friday, April 7, 2023, the Call Center for Members will be rendering services from 8:00 a.m. until 8:00 p.m. If you need assistance please call 1-888-620-1919. The Customer Care Centers at Plaza Las Americas and Plaza Carolina will remain closed. The Central Offices on Roosevelt Avenue and the Customer Care Centers at Guayama, Manatí, Bayamón, Fajardo, Aguadilla, and Hatillo will also remain closed.
On Saturday, April 8, 2023, the Call Center for Members will be rendering services from 8:00 a.m. until 8:00 p.m. If you need assistance please call 1-888-620-1919. The Central Offices on Roosevelt Avenue will remain closed. The Customer Care Centers at Guayama, Manatí, Bayamón, Fajardo, Aguadilla, and Hatillo will also remain closed. For your convenience, the Customer Care Centers at Plaza Las Americas and Plaza Carolina will be operating from 9:00 a.m. until 6:00 p.m
On Sunday, April 9, 2023, the Call Center for Members will be rendering services from 8:00 a.m. until 8:00 p.m. If you need assistance please call 1-888-620-1919. The Customer Care Centers at Plaza Las Americas and Plaza Carolina will remain closed. The Central Offices on Roosevelt Avenue and the Customer Care Centers at Guayama, Manatí, Bayamón, Fajardo, Aguadilla, and Hatillo will also remain closed.