By clicking this link, you are leaving the website of Triple-S Advantage. If you need further assistance you may contact the Member Service Center of Triple-S Advantage at 1-888-620-1919. (TTY users should call 1-866-620-2520.) Hours are Monday through Sunday from 8:00 am to 8:00 pm.
U.S. health insurer Excellus Blue Cross Blue Shield was the target of a recent cyberattack in which attackers may have gained unauthorized access to private information about plan members. This incident may have impacted members of other Blue Cross Blue Shield plans, including Triple-S Salud and Triple-S Advantage, who have received services from the Excellus BCBS provider network in upstate New York through the BlueCard program. Excellus BCBS has been sending notification letters to affected members of all plans. For additional information about the incident, visit www.excellusfacts.com.
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Service Hours for November 23 and November 24, 2017
On Thursday, November 23 and Friday, November 24, 2017, the Member Call Center will be available from 8am - 8pm. On Friday, November 24, 2017, the Service Centers that will be available:
Aguadilla 8:00 a.m. - 4:30 p.m.
Manati - 8:00 a.m. - 4:30 p.m.
Fajardo - 8:00 a.m. - 4:30 p.m.
Bayamón- 8:00 a.m. - 4:30 p.m.
Guayama - 8:00 a.m. - 12:00 p.m.