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Your call may be directed and answered by a licensed insurance sales agent.

TTD Users


Monday through Sunday, from 8:00 a.m. to 8.00 p.m.

Medication Errors


Any preventable event that may cause harm to the patient or lead to inappropriate medication use while the medication is under control of the healthcare professional, patient, or consumer.

The most common causes of medication errors are:

  • Prescriptions that are not understandable
  • Selection of incorrect medication
  • Incorrect diagnosis
  • Incorrect doses
  • Miscalculated doses
  • Incorrect administration method
  • Samples provided by physicians

How to report medication errors

The tool provided by the FDA to report these medication errors is known as MedWatch. The MedWatch program is used to report safety information and adverse effects.

You may voluntarily report serious adverse effects, problems with product quality, and therapeutic equivalence failure of products regulated by the FDA.

To get more information or report a medication error you may access or you can complete our medication error report sheet and email it to . You may also print it and send it via fax to 787-522-4005.

Member Service


TTY/TDD users


Monday thru Sunday,
from 8:00 am to 8:00 pm

Service for Providers


Monday thru Friday,
from 8:00 am to 5:00 pm



Dedicated Teleconsulta for TTY/TDD Callers: 711 | 1-855-209-2639