3. Can someone else file a grievance on my behalf?

Posted on September 11, 2017 at 12:35 pm.

Written by advantage_admin

Appointment of Representative
If a member wishes to appoint a representative to file a grievance, he/she must request a coverage or exception determination or an appeal on his/her behalf. Both the member and the appointee should fill out the corresponding form (or an equivalent written statement) and submit the request.

You may call 1-888-620-1919 to file an appeal, Monday thru Sunday, from 8:00 am to 8:00 pm. TTY/TDD users may call 1-866-620-2520.
You may also send a letter by mail to: Triple-S Advantage
Department of Grievances and Appeals
PO Box 11320
San Juan, PR 00922
(Form for Appointment of Representative)