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Sales Representative

1-833-779-7999

Your call may be directed and answered by a licensed insurance sales agent.

TTD Users

1-866-620-2520

Monday through Sunday, from 8:00 a.m. to 8.00 p.m.

6. How can I switch from a traditional Medicare plan to a Medicare Advantage plan?

If you choose to enroll in a Medicare Advantage plan, there is a series of steps that will help you make an informed decision:

  • Choose which type of Medicare Advantage plan you want, such as HMO or PPO
  • Choose whether you would like Prescription Drug Coverage (Part D)
  • Contact your preferred plan, either by phone, through their website, or by visiting your local office.
  • You may also obtain personalized health insurance advice free of cost through your local State Health Insurance Assistance Program (SHIP). SHIP for Puerto Rico is offered through the Puerto Rico Governor’s Office of Elderly Affairs.

Member Service

1-888-620-1919

TTY/TDD users

1-866-620-2520

Monday thru Sunday,
from 8:00 am to 8:00 pm

Service for Providers

1-855-886-7474

Monday thru Friday,
from 8:00 am to 5:00 pm

Teleconsulta

1-800-255-4375

Dedicated Teleconsulta for TTY/TDD Callers: 711 | 1-855-209-2639

Teleconsejo

1-877-879-5964
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