This reflects the quality of the service and care we provide to our members every day.
Your call may be directed and answered by a licensed insurance sales agent.
Monday through Sunday, from 8:00 a.m. to 8.00 p.m.
Available for Triple-S Salud and Triple-S Advantage plans with pharmacy coverage.
SEND AND PROCESS your prescriptions electronically
ORDER YOUR PRESCRIPTION MEDICATIONS AND OTC PRODUCTS1
GET THEM directly at your home, office, or place of preference
Available to download from
IF YOU HAVE PROBLEMS WITH THE APPLICATION OR WOULD LIKE TO TALK WITH OUR PHARMACISTS, CONTACT US:
Send us a photo of the printed prescription from the app*, or have your doctor send an electronic prescription to: Alivia Home Delivery Pharmacy (NCPDP 4030235 | NPI 1396391280). If you submit a photo of the printed prescription, you must provide the original prescription and show a valid identification to the courier delivering the order.
When your order is ready, you'll receive a text and email notification to complete the process.
The medication will show up in your shopping cart as soon as it is ready. Select it, click on “Order,” and make your payment if a copay applies.
Schedule the delivery by selecting the address, date, and time of delivery.
You may also order OTC products in “My Marketplace.” You can add them to your order, or you may order them without needing to order prescription medications. Triple-S Advantage members will be able to see their quarterly OTC benefit balance.
Start enjoying the benefits of Triple-S en Casa today!
It's easy, fast, and convenient!
Managing orders for a loved one
Consulting with a pharmacist
Get your medicines and OTC products wherever you want
How to submit a prescription?
How to register?
How to order a medication?
Taking care of a loved one
Enter your ZIP Code and select “Continue”
Enter your Contract Number and select “Get Started.”
Enter the full contract number, for example:
Enter your Last Name and Date of Birth. Select “Continue.”
Enter your Email (this will be your username). Use an email address that you check regularly.
Enter your Password. Make sure you meet all the requirements: it must include at least 8 characters, a capital letter, and a number (Example: Test@123). DO NOT USE a suggested password. It must be a password that is easy to remember, since you will need to enter it every time you log into the application.
You will receive a verification email to activate your account. In the email message, select “Activate Account.”
Before submitting a prescription, you must complete your Profile in the app.
After activating your account, return to the application so you can log in for the first time. Enter your driver's license number (preferred); if you do not have a driver's license, use another official ID number.Enter your mobile number (preferred) and a secondary contact number. Add any information related to allergies. After you finish, select “Save.”
If you wish to update or modify your Profile, you may do so later in the “More (…)” section.Your account is now active. You may start enjoying the benefits of Triple-S en Casa.
You have the right to request a coverage determination (appeal) from your Medicare prescription drug plan if you disagree with the information provided by the pharmacy. You also have the right to request a special coverage determination, known as an “exception,” if you believe that:
You or your prescriber can ask the plan for a coverage determination by calling the toll-free number on the back of your plan card or by visiting the plan's website. You or your doctor can ask for an expedited (24 hours) determination if your health could be in danger were you to wait 72 hours for their answer. You will need to notify the plan:
Your Medicare prescription drug plan will notify its decision in writing. If they don't approve the coverage, the plan's letter will explain why and how to appeal the decision if you don't agree. For more information, see your plan's documentation or call 1-800-MEDICARE.
Under the Paperwork Reduction Act of 1995 (PRA), individuals are not required to respond to a collection of information unless it displays a valid control number from the Office of Management and Budget (OMB). The valid OMB control number for this collection of information is 0938-0972. The time required to respond to this collection of information is approximately 1 minute per response, including time to review the instructions, search existing data sources, gather the necessary data, and complete and review the collected information. If you have questions about the accuracy of the estimated times or suggestions for improving this form, please write to: CMS, 7500 Security Boulevard, Attn: PRA Reports Clearance Officer, Baltimore, Maryland 21244-1850.
CMS does not discriminate in its programs and activities. To request this publication in an alternative format, call 1-800-MEDICARE, or email: *protected email*
CMS-10147-Spanish Form OMB Number 0938-0972 (Expiration: 02/28/2021)
Triple-S en Casa is a prescription drug delivery service that we offer to members insured under commercial Triple-S Salud and Triple-S Advantage plans with pharmacy coverage. For your convenience, you can get your medications directly at home, at your office, or wherever you prefer. Residents of Vieques and Culebra should call 1.888.525.4842 to schedule their deliveries. It's easy and convenient!
Download our Triple-S en Casa mobile app and create your profile. You will need to have the following on hand: your health plan contract number, driver's license number, email address, and phone number. If you have any questions, you may call 1.888.525.4842. Our customer service representatives will help you complete the registration.
You can designate someone to receive your medications. The courier cannot leave the package in the mailbox or at your home entrance. The person receiving the delivery must sign the receipt and show an official, government-issued ID.
If you place your order...
Monday to Friday
Before 5:00 p.m.:
eligible for delivery the next business day.
After 5:00 p.m.:
Monday through Thursday: eligible for delivery within 2 business days
After 5:00 p.m., Fridays:
eligible for delivery on Monday
Before 5:00 p.m.:
eligible for delivery on Monday
After 5:00 p.m., Saturdays:
eligible for delivery on Tuesday
Eligible for delivery on Tuesday
We deliver most maintenance prescriptions, as well as most refrigerated medications. We do not deliver specialty drugs. Currently, we do not deliver controlled substances either.
Due to the current Puerto Rico Pharmacy Act, we cannot transfer prescriptions. To use our service, you will need to submit a new prescription.
If any of the above conditions occurs, the patient or person in charge must contact the Alivia Home Delivery Pharmacy within the next forty-eight (48) hours after delivery to notify the situation. The pharmacy will send a courier within the next two (2) business days after the notification to retrieve the medication. Once the inspection has been conducted and a decision is made, the pharmacy will contact the patient or person in charge to notify the decision made or the corresponding refund.
If a refund is approved, the Pharmacy will reverse bill the Health Insurance Plan and issue a full refund of the copay or deductible paid by the patient to the credit card used to make the original payment.
To contact Alivia Home Delivery:
By phone: 787.979.2022 or 1.888.525.4842
By email: *protected email*
If the patient or person in charge does not receive the medications ordered after two (2) failed delivery attempts, the Pharmacy will try to coordinate with the patient or person in charge to schedule an alternate delivery method within a period of time no greater than ten (10) days after the date the Health Insurance Plan is billed. Otherwise, the pharmacy will reverse bill the Health Insurance Plan and issue a full refund of the copay or deductible paid by the patient to the credit card used for the original payment.
The refund check will be sent to the patient. It will be issued within five (5) days after the refund is approved.
If approved before 3:00 p.m. on the day of the original charge, the charge will be canceled and returned to the card used to make the purchase. The same day of the original charge.
If approved after 3:00 p.m. on the day of the original charge, a refund check will be mailed to the patient. It will be issued within five (5) days after the refund is approved.
Triple-S en casa © 2023 | Terms and Conditions
Monday thru Sunday, from 8:00 am to 8:00 pm
Monday thru Friday, from 8:00 am to 5:00 pm
Dedicated Teleconsulta for TTY/TDD Callers: 711 | 1-855-209-2639
By clicking this link, you are leaving the website of Triple-S Advantage. If you need further assistance you may contact the Member Service Center of Triple-S Advantage at 1-888-620-1919. (TTY users should call 1-866-620-2520.) Hours are Monday through Sunday from 8:00 am to 8:00 pm.
Triple-S Advantage has a strong commitment to protecting the confidentiality of our members’ sensitive information. We take information privacy very seriously and it is important to us that our members are made fully aware of a potential privacy issue. We have learned that personal information of some of our members, including their name, health plan identification number, date of service in which treatment was provided, and treatment codes describing the service provided was mailed to the wrong address. The Social Security Numbers and date of birth of our members were NOT disclosed as a result of this incident.
On December 5, 2017, Triple-S Advantage discovered that notices sent in November 2017 to health care providers involved in the treatment of our members were mailed to the wrong address. However, we have not received any indication that the information has been accessed or used by an unauthorized individual.
Triple-S Advantage has performed an extensive investigation into why and how their personal information was disclosed. We have taken immediate steps to ensure additional notices to our members and your health care providers are sent to the correct address, such as: correction of the mailing process, completion of testings and sending the letters to the correct address of your provider. The members who may have been affected by this incident will receive first-class mail notices.
We have reported the incident to the required government agency, the Health Insurance administration of Puerto Rico (ASES) and will comply with the evaluation as required by the Office of Civil Rights within the time period established.
We are making an announcement about this incident so that affected Triple-S Advantage members can consider taking action to reduce the chances that their personal information will be misused:
If you or a family member belong to Triple-S Advantage and want additional information about the incident, you may contact our Customer Service Department from Monday through Sunday from 8:00 am to 8:00 pm at our toll-free number 1-888-620-1919, TTY users should call 1-866-620-2520 or by e-mail at: *protected email*.
You may also visit our Internet website advantage.grupotriples.com for further information.
If you are a Medicare Platino member, you can also contact the Health Insurance Administration of Puerto Rico (ASES) at or Customer and Providers Services Offices (PROBENE) at 1-800-981-2737/1-800-981-ASES from Monday through Friday 8:00 am to 4:30 pm, a Customer Services Representative will assist you. TTY users should call (787) 474- 3389. You can also contact us by email at *protected email*.
Triple-S Advantage sincerely apologize and regret this situation. The privacy and security of our member’s information is very important. We are working hard to strengthen our processes for the benefit and protection of our members.
Please Note: Triple-S Advantage will NOT call or email anyone requesting any personal information as a result of this incident. If you receive an unsolicited call or email that appears to be from Triple-S Advantage, your local hospital or physician office, please do not provide any personal information in response to these calls or emails.
Triple-S Advantage, Inc. complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Triple-S Advantage, Inc. cumple con las leyes federales aplicables de derechos civiles y no discrimina por razón de raza, color, origen de nacionalidad, edad, discapacidad, o sexo. Triple-S Advantage Inc. 遵守適用的聯邦民權法律規定，不因種族、膚色、民族血統、年 齡、殘障或性別而歧視任何人ATTENTION: If you speak English, language assistance services, free of charge, are available to you. Call: 1-888-620-1919 (TTY: 1-866-620- 2520). ATENCIÓN: Si usted habla español, servicios de asistencia lingüística están disponibles libre de cargo para usted. Llame al: 1-888-620-1919 (TTY: 1-866-620-2520). 注意:如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 1-888-620-1919 (TTY: 1-866-620-2520)。
Keep at hand the contact information of Triple-S Advantage providers. Fill out the form below to request a printed version of the document.
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