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Health Guidance Hotline, available 24 hours a day, 7 days a week.
Dedicated Teleconsulta for TTY/TDD Callers: 711 | 1-855-209-2639
Supporting you 24 hours, 7 days a week, with caregiver service.
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Sales Representative
TTD Users
Monday through Sunday, from 8:00 a.m. to 8.00 p.m.
Available only to Triple-S Salud & Triple-S Advantage members with pharmacy coverage.
SEND AND PROCESS your prescriptions electronically
ORDER YOUR MEDICINES AND OTC ITEMS1
RECEIVE THEM straight at your house, office or preferred place.
In case of having problems with the app or if you want to communicate with our pharmacists call us:
Upload a photo of your paper prescription from your phone or ask your doctor to send an e-prescription to Alivia Home Delivery pharmacy (NCPDP 4030235) or (NPI 1396391280). If a photo of the prescription was sent, you must hand it in paper and present a valid ID to the messenger upon arrival.
Your medicines will be processed. You will receive a confirmation email and push notification from the app when your order is ready.
Once your medicine is ready, it will appear in your Cart. Choose which medicines you wish to buy, press "Order", proceed to pay, and indicate: shipping address, date and time of delivery.
Check your order and press “Process payment”.If you must pay a copayment, finish the payment process and press “Go back to app”.
You may also order OTC items. In addition to your prescribed drugs, you can also order OTC items from the app without a prescription. From the main screen, choose ‘’My Market’’ to view the OTC items available. Members of Triple-S Advantage will be able to see their quarterly OTC benefit balance.
Let us take care of you. Start enjoying the benefits of Triple-S en casa today!
Easy, fast and convenient!
Virtual Drug Cabinet
Administer Dependents Orders
Talk to a Pharmacist
Delivery Notices
How to send a prescription?
How to sign up?
How to make an order?
How to access your dependents?
Once the prescription is approved, you will get a notice and the prescribed drug will appear in your Cart. At that time, you may select the medicine and pay for the order.
Enter your zip code and press “Continue“.
Enter your Contract Number and press Start.Write the contract number in its entirety. For example: If your contract number is: ZUA2468101214115 Enter: ZUA2468101214115
Enter your Last Name and Date of Birth. Select "Continue".
Enter your Email (this will be your username). Use the email address you check regularly.
Enter your Password. Make sure you meet all the requirements: You must include at least 8 characters, one upper case letter, and one number (Example: Test@123). DO NOT USE a recommended password; the password must be easy to remember since you must enter it each time you use the app.
Read and agree with the Terms of Use and Privacy Policy.
You will get a verification code by email to activate your account. In the email, select “Activate account“.
Before sending a prescription, you must fill out your app Profile.
After activating your account, return to the app and sign in for the first time!. Above the line, enter your driver's license number or, if you do not have a driver's license, enter some other official ID number. Enter your cell phone number and a second contact number. Add information about any allergies you may have. Once you are done, press “Save“.
If you wish to change your Profile, you may do so in the More (...) section.Your account is now officially activated, and you can start enjoying the benefits of Triple-S en casa.
You have the right to ask a coverage determination from your Medicare drug plan "if you do not agree with data gave by the pharmacy". You also have the right to ask a special type of coverage determination called an "exception" if you believe:
You or your prescriber can contact your Medicare drug plan to ask for a coverage determination by calling the plan’s toll-free phone number on the back of your plan membership card, or by going to your plan’s website. You or your prescriber can request an expedited (24 hour) decision if your health could be seriously harmed by waiting up to 72 hours for a decision. Be ready to tell your Medicare drug plan:
Your Medicare drug plan will provide you with a written decision. If coverage is not approved, the plan’s notice will explain why coverage was denied and how to request an appeal if you disagree with the plan’s decision. Refer to your plan materials or call 1-800-Medicare for more information.
According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless it displays a valid OMB control number. The valid OMB control number for this collection is 0938-0975. The time required to complete this information collection is estimated to average 1 minute per response, including the time to review instructions, search existing data resources, and gather the data needed, and complete and review the information collection. If you have any comments concerning the accuracy of the time estimate(s) or suggestions for improving this form, please write to CMS, 7500 Security Boulevard, Attn: PRA Reports Clearance Officer, Baltimore, Maryland 21244-1850.
CMS does not discriminate in its programs and activities: To request this form in an accessible format (e.g., Braille, Large Print, Audio CD) contact your Medicare Drug Plan. If you need assistance contacting your plan, call: 1-800-MEDICARE.
Form CMS -10147 OMB Approval No. 0938-0975 (Expires: 02/28/2021)
Triple-S en casa es un servicio de entrega de medicamentos recetados que ofrecemos a los asegurados de planes Comerciales con cubierta de farmacia de Triple-S Salud y Triple-S Advantage. Para tu conveniencia, recibe los medicamentos directamente en tu hogar, oficina o en donde prefieras. Residentes de Vieques y Culebra deberán comunicarse al 1.888.525.4842 para coordinar la entrega. ¡Fácil y conveniente!
Descarga nuestra aplicación móvil Triple-S en casa y crea tu perfil. Necesitaras tener a la mano: el número de contrato de tu plan médico, el número de licencia de conducir, correo electrónico y número de teléfono. De tener alguna duda, te puedes comunicar al 1.888.525.4842 y nuestros representantes de servicio al cliente te ayudarán a completar el registro.
Puedes designar a alguien para que reciba los medicamentos. El mensajero no puede dejar el paquete en el buzón o la entrada de la casa. La persona que reciba la entrega debe firmar el recibo y mostrar una identificación oficial, emitida por el gobierno.
Si realiza su pedido...
Lunes a Viernes
Antes de las 5:00 pm: eligible para entrega al próximo día laboral. Luego de las 5:00 pm de lunes a jueves: eligible para entrega dentro de 2 días laborables Luego de las 5:00 pm del viernes: eligible para entrega el lunes
Sábados
Antes de las 5:00 pm: eligible para entrega el lunes Luego de las 5:00 pm del sábado: eligible para entrega el martes
Domingos
Eligible para entrega el martes
Entregamos la mayoría de los medicamentos recetados de mantenimiento, así como también la mayoría de los medicamentos refrigerados. No entregamos medicamentos especializados. Por el momento, tampoco entregamos sustancias controladas.
Debido a la Ley de Farmacias de Puerto Rico actual, no podemos transferir ninguna receta. Para usar nuestro servicio, deberá someterse una receta nueva.
In the event one of the above occurs, the patient or caregiver must call Alivia Home Delivery within (48) hours after the delivery. The pharmacy will send a messenger to get back the medicine for inspection within the next two (2) business days after the notice. Once an inspection is done and a decision is reached, they will call the patient or caregiver to let them know the decision or the proper refund.
If the return is approved, the pharmacy will revert the billing to the Health Plan and issue a full refund of the patient’s copay and deductible.
To reach Alivia Home Delivery: By phone: 787.979.2022 or 1.888.525.4842 By email: moc.h1680256220tlaeh1680256220aivil1680256220A@yre1680256220viled1680256220emoh1680256220
In the event the medicines ordered were not delivered after two (2) failed attempts, the Pharmacy will work to arrange another delivery method within a period of no more than ten (10) days after the health plan billing date. If not, the Pharmacy will revert the billing to the Health Plan and issue a full refund of the copayment or deductible to the credit card the patient used for the first payment.
A refund check will be sent to the patient. This check will be issued within 5 days of the refund's approval.
If approved before 3:00 p.m. on the day of the first payment, the charge will be cancelled and returned to the card used to make the purchase the same day of the first charge.
If approved after 3:00 p.m. on the day of the first payment, a refund check will be mailed to the patient. This check will be issued within 5 days of the refund's approval.
Triple-S en casa © 2021 | Terms and Conditions
Monday thru Sunday, from 8:00 am to 8:00 pm
Monday thru Friday, from 8:00 am to 5:00 pm
By clicking this link, you are leaving the website of Triple-S Advantage. If you need further assistance you may contact the Member Service Center of Triple-S Advantage at 1-888-620-1919. (TTY users should call 1-866-620-2520.) Hours are Monday through Sunday from 8:00 am to 8:00 pm.
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Triple-S Advantage has a strong commitment to protecting the confidentiality of our members’ sensitive information. We take information privacy very seriously and it is important to us that our members are made fully aware of a potential privacy issue. We have learned that personal information of some of our members, including their name, health plan identification number, date of service in which treatment was provided, and treatment codes describing the service provided was mailed to the wrong address. The Social Security Numbers and date of birth of our members were NOT disclosed as a result of this incident.
On December 5, 2017, Triple-S Advantage discovered that notices sent in November 2017 to health care providers involved in the treatment of our members were mailed to the wrong address. However, we have not received any indication that the information has been accessed or used by an unauthorized individual.
Triple-S Advantage has performed an extensive investigation into why and how their personal information was disclosed. We have taken immediate steps to ensure additional notices to our members and your health care providers are sent to the correct address, such as: correction of the mailing process, completion of testings and sending the letters to the correct address of your provider. The members who may have been affected by this incident will receive first-class mail notices.
We have reported the incident to the required government agency, the Health Insurance administration of Puerto Rico (ASES) and will comply with the evaluation as required by the Office of Civil Rights within the time period established.
We are making an announcement about this incident so that affected Triple-S Advantage members can consider taking action to reduce the chances that their personal information will be misused:
If you or a family member belong to Triple-S Advantage and want additional information about the incident, you may contact our Customer Service Department from Monday through Sunday from 8:00 am to 8:00 pm at our toll-free number 1-888-620-1919, TTY users should call 1-866-620-2520 or by e-mail at: moc.e1680256220gatna1680256220vdass1680256220s@ecn1680256220ailpm1680256220ocaap1680256220ih1680256220.
You may also visit our Internet website advantage.grupotriples.com for further information.
If you are a Medicare Platino member, you can also contact the Health Insurance Administration of Puerto Rico (ASES) at or Customer and Providers Services Offices (PROBENE) at 1-800-981-2737/1-800-981-ASES from Monday through Friday 8:00 am to 4:30 pm, a Customer Services Representative will assist you. TTY users should call (787) 474- 3389. You can also contact us by email at gro.r1680256220psesa1680256220@dadi1680256220cavir1680256220pedla1680256220icifo1680256220.
Triple-S Advantage sincerely apologize and regret this situation. The privacy and security of our member’s information is very important. We are working hard to strengthen our processes for the benefit and protection of our members.
Please Note: Triple-S Advantage will NOT call or email anyone requesting any personal information as a result of this incident. If you receive an unsolicited call or email that appears to be from Triple-S Advantage, your local hospital or physician office, please do not provide any personal information in response to these calls or emails.
Triple-S Advantage, Inc. complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Triple-S Advantage, Inc. cumple con las leyes federales aplicables de derechos civiles y no discrimina por razón de raza, color, origen de nacionalidad, edad, discapacidad, o sexo. Triple-S Advantage Inc. 遵守適用的聯邦民權法律規定，不因種族、膚色、民族血統、年 齡、殘障或性別而歧視任何人ATTENTION: If you speak English, language assistance services, free of charge, are available to you. Call: 1-888-620-1919 (TTY: 1-866-620- 2520). ATENCIÓN: Si usted habla español, servicios de asistencia lingüística están disponibles libre de cargo para usted. Llame al: 1-888-620-1919 (TTY: 1-866-620-2520). 注意:如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 1-888-620-1919 (TTY: 1-866-620-2520)。
Keep at hand the contact information of Triple-S Advantage providers. Fill out the form below to request a printed version of the document.
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