What you should know about the coronavirus (COVID-19).
Your call may be directed and answered by a licensed insurance sales agent.
Health Guidance Hotline, available 24 hours a day, 7 days a week.
Supporting you 24 hours, 7 days a week, with caregiver service.
Monday through Sunday, from 8:00 a.m. to 8.00 p.m.
Available only to Triple-S Salud with pharmacy coverage & Triple-S Advantage members.
Triple-S en casa is a prescription drug delivery service we offer only for Triple-S members. For your convenience, you may choose to get your medicines right at home, at your office, or at any other preferred place.
SEND AND PROCESS your prescriptions electronically
BUY YOUR MEDICINES AND OTC PRODUCTS through the app
RECEIVE THEM straight at your house or preferred place.
In case of having problemswith the app
Upload a photo of your paper prescription from your phone or ask your doctor to send an e-prescription to Alivia Home Delivery pharmacy (NCPDP 4030235) or (NPI 1396391280). If a photo of the prescription was sent, you must hand it in paper and present a valid ID to the messenger upon arrival.
Your medicines will be processed. You will receive a confirmation email and push notification from the app when your order is ready.
Once your medicine is ready, it will appear in your Cart. Choose which medicines you wish to buy, press "Order", proceed to pay, and indicate: shipping address, date and time of delivery.
Check your order and press “Process payment”.If you must pay a copayment, finish the payment process and press “Go back to app”.
Once your payment is done, the screen to add OTC items will appear. Press "Continue" to choose the items. If needed, the pharmacy will call you to finish your order.
Get your medicines in the comfort of your home or preferred place. It’s easy and useful!
Let us take care of you. Start enjoying the benefits of Triple-S en casa today!
Virtual Drug Cabinet
Your Medicines Log
Talk to a Pharmacist
How to send a prescription?
How to sign up?
How to make an order?
How to access your dependents?
Once the prescription is approved, you will get a notice and the prescribed drug will appear in your Cart. At that time, you may select the medicine and pay for the order.
Enter your zip code and press “Continue“.
Enter your Contract Number and press Start.Write the contract number in its entirety. For example:
If your contract number is:
Enter your Last Name and Date of Birth. Select "Continue".
Enter your Email (this will be your username). Use the email address you check regularly.
Enter your Password. Make sure you meet all the requirements: You must include at least 8 characters, one upper case letter, and one number (Example: Test@123). DO NOT USE a recommended password; the password must be easy to remember since you must enter it each time you use the app.
You will get a verification code by email to activate your account. In the email, select “Activate account“.
Before sending a prescription, you must fill out your app Profile.
After activating your account, return to the app and sign in for the first time!. Above the line, enter your driver's license number or, if you do not have a driver's license, enter some other official ID number. Enter your cell phone number and a second contact number. Add information about any allergies you may have. Once you are done, press “Save“.
If you wish to change your Profile, you may do so in the More (...) section.Your account is now officially activated and you can start enjoying the benefits of Triple-S en casa.
You have the right to ask a coverage determination from your Medicare drug plan if you do not agree with data gave by the pharmacy. You also have the right to ask a special type of coverage determination called an "exception" if you believe:
You or your prescriber can contact your Medicare drug plan to ask for a coverage determination by calling the plan’s toll-free phone number on the back of your plan membership card, or by going to your plan’s website. You or your prescriber can request an expedited (24 hour) decision if your health could be seriously harmed by waiting up to 72 hours for a decision. Be ready to tell your Medicare drug plan:
Your Medicare drug plan will provide you with a written decision. If coverage is not approved, the plan’s notice will explain why coverage was denied and how to request an appeal if you disagree with the plan’s decision. Refer to your plan materials or call 1-800-Medicare for more information.
According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless it displays a valid OMB control number. The valid OMB control number for this collection is 0938-0975. The time required to complete this information collection is estimated to average 1 minute per response, including the time to review instructions, search existing data resources, and gather the data needed, and complete and review the information collection. If you have any comments concerning the accuracy of the time estimate(s) or suggestions for improving this form, please write to CMS, 7500 Security Boulevard, Attn: PRA Reports Clearance Officer, Baltimore, Maryland 21244-1850.
CMS does not discriminate in its programs and activities: To request this form in an accessible format (e.g., Braille, Large Print, Audio CD) contact your Medicare Drug Plan. If you need assistance contacting your plan, call: 1-800-MEDICARE.
Form CMS -10147 OMB Approval No. 0938-0975 (Expires: 02/28/2021)
Triple-S en casa is a prescription drug delivery service offered only to members of Triple-S Salud (with pharmacy coverage) and Triple-S Advantage. We've designed it to help the patient's experience by simplifying the dispatch of your prescriptions and the management of your medicines. We take electronic prescriptions sent by your doctor and paper prescriptions uploaded through Triple-S en casa, our user-friendly mobile app. For your convenience, you may choose to get your medicines at home, at your office, or at any other place. Delivery area includes all municipalities in Puerto Rico, except for Vieques and Culebra (we are working on expanding our delivery area).
This service is not designed for Triple-S Medicaid (Vital Plan) beneficiaries.
Triple-S en casa has partnered with Alivia Home Delivery (Alivia HD) to work as the only distribution center for Triple-S en casa. Alivia HD is a certified private pharmacy with license to work in Puerto Rico.
You will get your medicines through our distribution partner, Islandwide.
You may sign up through our mobile app, available for Android and iOS, or by calling our customer service team toll-free at 1-888-525-4842. If you call to sign up, our customer service agents will gladly set up an account for you. In either case, you will need to download the Triple-S en casa mobile app and complete your profile so you can send orders and schedule deliveries. If you do not have access to the app or a family member that can help you, you may call our customer service team so they can help you order your medicines. We recommend you to download the app so you can enjoy all its benefits. To sign up, you must be at least 18 years old and have Triple-S Salud or Triple-S Advantage pharmacy coverage.
You should have this information to sign up: the contract number that appears on the card, last name, and date of birth. To complete your profile, you will also need to provide an email address, a photo ID, a phone number, and information about any allergies you may have.
Triple-S en casa is a service offered only to members of Triple-S Salud commercial plans (with pharmacy coverage) and members of Triple-S Advantage. This service is not designed for Triple-S Medicaid (Vital Plan) beneficiaries.
To use Triple-S en casa, you must be member of at least one eligible Triple-S Salud or Triple-S Advantage plan and have pharmacy coverage. If you have a second health insurance, you may call toll-free at 1-888-525-4842 to provide all the needed information.
The delivery service is free. You will only need to cover your copayment. Once you send an order, you will be prompted to pay through our payment portal (Evertec). You may pay with a credit or debit card. We do not take payments upon delivery.
Our messengers do deliveries to all municipalities in Puerto Rico, except for Vieques and Culebra (we are on expanding our delivery area). We do not deliver to PO Box mailboxes.
Vieques and Culebra: During the emergency, our members living in the island municipalities can call 1-888-525-4842 toll free to get the service.
We make our deliveries from Monday to Saturday, in three daily time slots (8:00 a.m. – 12:00 p.m., 12:00 p.m. – 5:00 p.m., and 5:00 p.m. – 8:00 p.m.).
No. You only need to pay for your medicines. If two failed attempts are made, we reserve the right to charge a reshipment fee.
Yes. You may ask a family member, friend, doorman, or co-worker to get your medicines. The messenger may not leave the package in a mailbox or on your doorstep.
Yes. We deliver refrigerated medicines during the same daily time slots. When setting up delivery for refrigerated medicines, please choose a time and place where you can store the medicines in a refrigerated space. For more questions, you may call our pharmacy toll-free at 1-888-525-4842.
Yes. The person getting your delivery must sign the receipt and show a valid ID. If these rules are not met, we won't be able to deliver your medicines.
Yes. If the prescription was uploaded through our Triple-S en casa mobile app, instead of an e-prescription sent by your doctor, it must be handed in the first time you order the medicine. In the case of e-prescriptions, the messenger won't need a first prescription. If these are not met, we won't be able to deliver your medicines.
We know life is hard to predict. We will make two delivery attempts. If the first delivery is unsuccessful, the messenger will try again at the same time next business day. You may get a call from our distribution partner to set up the delivery.
After two failed delivery attempts, the messenger will return your order to the Alivia Home Delivery pharmacy. In these cases, please call our pharmacy to plan the receipt of your medicines. Additional reshipment charges may apply.
Refunds will be made according to the terms in the Reimbursement Policy.
If your order doesn't arrive as expected, you may call our Alivia Home Delivery pharmacy.
Our Alivia Home Delivery pharmacy and messengers have certain holidays throughout the year, so they may not be available to process orders and make deliveries on those dates. If you cannot wait to get your medicines, use any of the participating Triple-S Salud and Triple-S Advantage pharmacies.
Observed holidays: Three Kings' Day, Good Friday, Independence Day, Labor Day, Thanksgiving, and Christmas.
If you make your order...
Monday to Friday
Before 5:00 p.m.:
eligible for next business day delivery.
Monday to Thursday after 5:00 p.m.:
eligible for 2 business days delivery
Friday after 5:00 p.m.:
eligible for delivery next Monday
Before 5:00 p.m.:
eligible for delivery next Monday
Saturday after 5:00 p.m.:
eligible for delivery next Tuesday
eligible for delivery next Tuesday
Our Alivia Home Delivery pharmacy will only share your full name, delivery address, phone number, and email address, only for delivery purposes. To protect the patient's privacy, we will not include any other private information in our delivery packages or share this information with the messenger.
No. We deliver most maintenance prescription drugs, as well as most refrigerated medicines. For other prescription drugs, we urge you to call our Alivia Home Delivery pharmacy toll-free at 1-888-525-4842.
Triple-S en casa does not ship specialty medicines. You must use your specialty drug provider to get these prescriptions. If we get a specialty drug prescription, our team will contact you to talk about your choices. If you have any questions, you may call our Alivia Home Delivery pharmacy toll-free at 1-888-525-4842.
If your prescription have controlled substances, you must contact the pharmacy toll-free at 1-888-525-4842 to schedule the delivery.
Yes. Remember, when scheduling a delivery for medicines that need refrigeration, you should select a time and place where you can store the medicines in a refrigerated space. If you have questions, you may call our Alivia Home Delivery pharmacy toll-free at 1-888-525-4842.
Yes. Upon completion of the prescription order, a screen will appear to include OTC products without prescription in your order. You must choose the amount and products wanted. Then, if needed, the pharmacy will contact you to finish the order. Triple-S Advantage members may use their OTC benefit. If any balance is pending, the pharmacy will contact you to make the payment. Payment can be made with a credit card or through ATH Móvil Business.
Yes. Our Alivia Home Delivery pharmacists are available during our business hours (Monday to Saturday, 8:00 a.m. to 5:00 p.m.). You only need to call our customer service team at 1-888-525-4842 and ask to be transferred to one of our pharmacists.
Your order will include printed information about your prescription. If you have more questions, please contact your Alivia Home Delivery pharmacy. Look for the phone number on your prescription label or in the Triple-S en casa app.
Because of Puerto Rico Pharmacy Law, we are not able to transfer your prescription. You will need a new prescription to use our service.
We take paper and e-prescriptions. You doctor may send e-prescriptions to your Alivia Home Delivery pharmacy.
You may send a photo of your paper prescription through our Triple-S en casa app. Just remember to keep your first on hand. We can't deliver your medicines without first picking up the prescription upon delivery.
We take e-prescriptions sent by your doctor. Just tell your doctor to send the prescription to:
Alivia Home Delivery Pharmacy
Monday through Saturday: 8:00 a.m. – 5:00 p.m.
Monday through Saturday: 7:00 a.m. – 9:00 p.m.
Note: While the COVID-19 Executive Order issued by the government of Puerto Rico outbreak is in place, customer service hours will be from 7:00 a.m. to 7:00 p.m. Monday to Saturday, and Sundays from 9:00 a.m. to 6:00 p.m.
Ave. Teniente Nelson Martinez Esq. Ave Urb. Lomas Verdes
Bayamón, PR 00957
P.O. Box 246
Bayamón, PR 00960
During this ruling, the doctor and only the doctor may send a prescription to the pharmacy, without needing to provide the first prescription upon delivery, through the these channels:
Once we get your request for a prescription or a refill, the Alivia Home Delivery pharmacy will process your medicines through your insurance. When the prescription is ready, you will be notified by email or by notice from the app for you to check your Cart. From the Cart, you may add any prescription with a copayment or cash price. You will be prompted to give a delivery address and to choose the day and time for delivery. If payment is needed, it will be processed at checkout through our payment processing company (Evertec).
Once the Alivia Home Delivery pharmacy processes the medicine, it will show up in your Cart for up to seven (7) days. Once you submit an order, any medicine not purchased will be deleted from the Cart and the Alivia Home Delivery pharmacy will reverse the claim. You may always reorder these medicines through the app in the Cabinet or Pharmacy screens or by calling toll-free at 1-888-525-4842.
Medicines needing prior authorization will be marked as such in your Cart. You may not buy them until we clear it with your health plan. We will let you once we have a response from your health plan. If your health plan approves the medicine, we will include the copayment. If the preauthorization is denied, we may offer you a cash price in case you wish to buy the medicine without using your insurance. You may also ask your doctor to give a different medicines or to ask your health plan to reassess their decision or to make an exception.
Yes. If you have a manufacturer coupon and wish to use it, please contact our customer service team at 1-888-525-4842 as soon as you send your prescription. You will need to send your coupon by email to: homedelivery@Aliviahealth.com. You may not apply coupons if you already paid for your medicine.
You may make changes to your order only if it hasn't been picked up yet by the messenger, by calling our Alivia Home Delivery pharmacy at 1-888-525-4842.
Due to the expedited processing and pick-up times for your delivery order, you may not be able to cancel your order. If you wish to cancel before the messenger picks up your order, you may contact our customer service team to know if this choice is still available. Once the messenger picks up your order, you will not be able to cancel it.
Once your order has been placed, we will send you a confirmation email.
We will keep you informed about your order status by email or notices. You may also track your order from the “Deliveries“ screen.
The Cabinet section will show the medicines you're now taking. For your convenience, any medicines ready for refill will be marked as “Ready for refill.“ We will also let you know when you need to renew your prescriptions either because your refills ran out or the prescription expired (“Renew Prescription“).
You may order your refills in the Cabinet section located in the Meds tab. To order a medicine refill by phone, please call our customer service team at 1-888-525-4842. You will need to give the patient's name and prescription number. The Alivia Home Delivery pharmacy will process your refill request and tell you when it's ready to order through your Cart. To request a medicine refill by text message, you will need to provide the cell phone number listed in your profile, opt to get text message notices, and reply “Refill“ to the Refill notice when you get the message. If you need more assistance with the text messages, you may contact our customer service team.
To sign up for Automatic Refills for each medicine, visit the Cabinet section on the Meds tab and select Automatic Refill. When you sign up for Automatic Refills, the app sends an automatic refill request for each medicine. Then, you will get a notice when your medicine is in your Cart and available for purchase.
We will let you know when it's time to renew your prescription so you can get a new one from your doctor. If you have requested a refill for an expired prescription, our Alivia Home Delivery pharmacist will try calling your doctor to get an authorization to extend your prescription. Your renewal may take some extra time while the pharmacist tries contacting your doctor. If you need your prescription before that, please contact your doctor and ask them to send an electronic prescription to Alivia Home Delivery. If you need help with your expired prescriptions, please call our customer service team at 1-888-525-4842.
The Pharmacy section shows the prescriptions you've sent to the Alivia Home Delivery pharmacy that have not been filled yet. You may refill these at any time before the prescription's expiration date. You just need to call our customer service team at 1-888-525-4842. You will need to provide your name and prescription number.
The Alivia Home Delivery pharmacy will process your request and notify you when it's ready to order through your Cart.
The History section shows the medicines for which: (1) therapy has been done; (2) the prescription has expired; or (3) you have asked to be removed from your Cart by the Alivia Home Delivery pharmacy. Rx history is limited to medicines processed through Triple-S en casa.
You may sign up to get notices by taking the prompt after activating your account or by following these steps: press More (...), press Settings, and under the Preferences section, press the button next to Push in the Notifications section. The button will be blue when they are enabled. You should also check the notifications settings in your phone to make sure they are enabled the Triple-S en casa mobile app.
The Triple-S en casa mobile app has the option to enable text message notices. To sign up, simply provide your name and cell phone number in your profile. You may access your profile through the tab More(...), by choosing your name.
To unsubscribe from them, you just need to respond Stop at any time to the pharmacy's text message number.
The Household section, on the More (...) tab, gives members under the same primary insured the chance to administer each member's medicines after getting consent from each adult or authorization from the primary insured to administer member's medicines who are under 18 years.
When you approve some other member in Household, you are granting them access to send prescriptions on your behalf, view the medicines in your Triple-S en casa profile (only medicines sent to the Alivia Home Delivery pharmacy), and order medicines on your behalf.
This section summarizes the default and access request process for each type of member. As an adult, you may edit permissions from the Triple-S en casa mobile app. Permissions about minors are managed only from the primary policyholder's account in the Triple-S en casa mobile app.
Yes, your information is safe with us. We store your information in an encrypted environment, in compliance with HIPAA. For your safety, we do not store credit card information in our Triple-S en casa mobile app.
Feel free to ask our Alivia Home Delivery pharmacists. You just need to call our customer service team at 1-888-525-4842.
The Triple-S en casa app is available for Android and iOS versions:
Prior versions will not be able to find the application in their app stores.
In the event one of the above occurs, the patient or caregiver must call Alivia Home Delivery within (48) hours after the delivery. The pharmacy will send a courier to retrieve the medicine to be inspected within the next two (2) business days after the notice. Once an inspection is performed and a decision is reached, the pharmacy will call the patient or caregiver with the decision of the refund.
If the return is approved, the pharmacy will revert the billing to the Health Plan and issue a full refund of the patient’s copay and deductible.
To reach Alivia Home Delivery:
By phone: 787.979.2022 or 1.888.525.4842
By email: homedelivery@Aliviahealth.com
In the event the medicines ordered were not delivered after two (2) failed attempts, the Pharmacy will work to arrange another delivery method within a period of no more than ten (10) days after the health plan billing date. If not, the Pharmacy will revert the billing to the Health Plan and issue a full refund of the copayment or deductible to the credit card the patient used for the first payment.
A refund check will be sent to the patient. This check will be issued within 5 days of the refund's approval.
If approved before 3:00 p.m. on the day of the first payment, the charge will be cancelled and returned to the card used to make the purchase the same day of the first charge.
If approved after 3:00 p.m. on the day of the first payment, a refund check will be mailed to the patient. This check will be issued within 5 days of the refund's approval.
Triple-S en casa © 2020
Monday thru Sunday, from 8:00 am to 8:00 pm
Monday thru Friday, from 8:00 am to 5:00 pm
By clicking this link, you are leaving the website of Triple-S Advantage. If you need further assistance you may contact the Member Service Center of Triple-S Advantage at 1-888-620-1919. (TTY users should call 1-866-620-2520.) Hours are Monday through Sunday from 8:00 am to 8:00 pm.
Triple-S Advantage has a strong commitment to protecting the confidentiality of our members’ sensitive information. We take information privacy very seriously and it is important to us that our members are made fully aware of a potential privacy issue. We have learned that personal information of some of our members, including their name, health plan identification number, date of service in which treatment was provided, and treatment codes describing the service provided was mailed to the wrong address. The Social Security Numbers and date of birth of our members were NOT disclosed as a result of this incident.
On December 5, 2017, Triple-S Advantage discovered that notices sent in November 2017 to health care providers involved in the treatment of our members were mailed to the wrong address. However, we have not received any indication that the information has been accessed or used by an unauthorized individual.
Triple-S Advantage has performed an extensive investigation into why and how their personal information was disclosed. We have taken immediate steps to ensure additional notices to our members and your health care providers are sent to the correct address, such as: correction of the mailing process, completion of testings and sending the letters to the correct address of your provider. The members who may have been affected by this incident will receive first-class mail notices.
We have reported the incident to the required government agency, the Health Insurance administration of Puerto Rico (ASES) and will comply with the evaluation as required by the Office of Civil Rights within the time period established.
We are making an announcement about this incident so that affected Triple-S Advantage members can consider taking action to reduce the chances that their personal information will be misused:
If you or a family member belong to Triple-S Advantage and want additional information about the incident, you may contact our Customer Service Department from Monday through Sunday from 8:00 am to 8:00 pm at our toll-free number 1-888-620-1919, TTY users should call 1-866-620-2520 or by e-mail at: email@example.com.
You may also visit our Internet website advantage.grupotriples.com for further information.
If you are a Medicare Platino member, you can also contact the Health Insurance Administration of Puerto Rico (ASES) at or Customer and Providers Services Offices (PROBENE) at 1-800-981-2737/1-800-981-ASES from Monday through Friday 8:00 am to 4:30 pm, a Customer Services Representative will assist you. TTY users should call (787) 474- 3389. You can also contact us by email at firstname.lastname@example.org.
Triple-S Advantage sincerely apologize and regret this situation. The privacy and security of our member’s information is very important. We are working hard to strengthen our processes for the benefit and protection of our members.
Please Note: Triple-S Advantage will NOT call or email anyone requesting any personal information as a result of this incident. If you receive an unsolicited call or email that appears to be from Triple-S Advantage, your local hospital or physician office, please do not provide any personal information in response to these calls or emails.
Triple-S Advantage, Inc. complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Triple-S Advantage, Inc. cumple con las leyes federales aplicables de derechos civiles y no discrimina por razón de raza, color, origen de nacionalidad, edad, discapacidad, o sexo. Triple-S Advantage Inc. 遵守適用的聯邦民權法律規定，不因種族、膚色、民族血統、年 齡、殘障或性別而歧視任何人ATTENTION: If you speak English, language assistance services, free of charge, are available to you. Call: 1-888-620-1919 (TTY: 1-866-620- 2520). ATENCIÓN: Si usted habla español, servicios de asistencia lingüística están disponibles libre de cargo para usted. Llame al: 1-888-620-1919 (TTY: 1-866-620-2520). 注意:如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 1-888-620-1919 (TTY: 1-866-620-2520)。
Keep at hand the contact information of Triple-S Advantage providers. Fill out the form below to request a printed version of the document.