This reflects the quality of the service and care we provide to our members every day.
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Sales Representative
Your call may be directed and answered by a licensed insurance sales agent.
TTD Users
Monday through Sunday, from 8:00 a.m. to 8.00 p.m.
Triple-S Advantage provides different options for you to contact us. Learn about them here!
You may contact these dedicated service lines for our members.
TTY/TDD users
Now it's easier!You can make an appointment in advance and avoid long waiting times by calling:
Business Hours: Monday thru Sunday, 8 a.m. – 8 p.m.
Call our registered nurses for phone consultations, available seven days a week, 24 hours a day.
TTY/TDD users:
Access to 24/7 counseling in stressful circumstances, such as anxiety, emotional crisis, depression, life events like the loss of a relative or friend, and financial or economic hardships, among others.
All of our service centers provide our members, or anyone interested in learning about our products or enrolling in Triple-S Advantage, access to all the information they need.
At every center, you will find a team ready to answer any questions and help solve any issues related to our plans and services. Triple-S Advantage is committed to you and your needs.
1
Aguadilla
Aguadilla Medical Services BuildingSecond FloorOffices 208, 211 y 212Carr. #2, Km. 129.3
2
Arecibo
Caribbean Cinemas BuildingSuite 101, Street 2
3
Bayamón
Forest Hill PlazaCarr. 167 (Marginal)Local #1
4
Caguas
Members ServiceTriple-S SaludAngora Shopping CenterLuis Muñoz Marín Ave.Esquina Troche
5
Sales and SubscriptionsConsolidated Medical BuildingOffices 400, 401 and 402Gautier Benítez AvenueCaguas, Puerto Rico
6
Fajardo
Monte Brisas Shopping Center Carr. #194 Km. 2 H0 Ave. Conquistador Fajardo PR, 00736
7
Manatí
Monte Real Shopping CenterNum. 18, Km 45.6, Carr. # 2Manatí, PR 00674
8
Mayagüez
Member ServiceTriple-S SaludCarr. 114 Km 1.1Barrio Guanajibo
9
Sales and SubscriptionsUrb. SultanaRattan Originals Building (UBS Financial)45 Calle AndalucíaMayagüez, PR 00680
10
San Juan
Triple-S Building1441 Franklin D. Roosevelt Ave.
11
Plaza Las Américas
2nd level, Entrance to Estacionamiento Norte
12
Plaza Carolina
2nd floor, next to the Post Office
13
Ponce
Triple-S BuildingAve. Maruca 4-A, Barrio Canas(Across from Ponce Town Center Mall)
14
Hatillo
Del Norte Professional PlazaOffice 203/204Carr. 493 Km. 0.9 Bo. Carrizales
15
Guayama
DPlaza Guayama, Segundo NivelCarr. 3 km 134.6/204Frente a Caribbean Cinemas
Plaza Guayama, Segundo NivelCarr. 3 km 134.6/204Frente a Caribbean Cinemas
Monday thru Sunday, from 8:00 am to 8:00 pm
Monday thru Friday, from 8:00 am to 5:00 pm
Dedicated Teleconsulta for TTY/TDD Callers: 711 | 1-855-209-2639
By clicking this link, you are leaving the website of Triple-S Advantage. If you need further assistance you may contact the Member Service Center of Triple-S Advantage at 1-888-620-1919. (TTY users should call 1-866-620-2520.) Hours are Monday through Sunday from 8:00 am to 8:00 pm.
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Triple-S Advantage has a strong commitment to protecting the confidentiality of our members’ sensitive information. We take information privacy very seriously and it is important to us that our members are made fully aware of a potential privacy issue. We have learned that personal information of some of our members, including their name, health plan identification number, date of service in which treatment was provided, and treatment codes describing the service provided was mailed to the wrong address. The Social Security Numbers and date of birth of our members were NOT disclosed as a result of this incident.
On December 5, 2017, Triple-S Advantage discovered that notices sent in November 2017 to health care providers involved in the treatment of our members were mailed to the wrong address. However, we have not received any indication that the information has been accessed or used by an unauthorized individual.
Triple-S Advantage has performed an extensive investigation into why and how their personal information was disclosed. We have taken immediate steps to ensure additional notices to our members and your health care providers are sent to the correct address, such as: correction of the mailing process, completion of testings and sending the letters to the correct address of your provider. The members who may have been affected by this incident will receive first-class mail notices.
We have reported the incident to the required government agency, the Health Insurance administration of Puerto Rico (ASES) and will comply with the evaluation as required by the Office of Civil Rights within the time period established.
We are making an announcement about this incident so that affected Triple-S Advantage members can consider taking action to reduce the chances that their personal information will be misused:
If you or a family member belong to Triple-S Advantage and want additional information about the incident, you may contact our Customer Service Department from Monday through Sunday from 8:00 am to 8:00 pm at our toll-free number 1-888-620-1919, TTY users should call 1-866-620-2520 or by e-mail at: *protected email*.
You may also visit our Internet website advantage.grupotriples.com for further information.
If you are a Medicare Platino member, you can also contact the Health Insurance Administration of Puerto Rico (ASES) at or Customer and Providers Services Offices (PROBENE) at 1-800-981-2737/1-800-981-ASES from Monday through Friday 8:00 am to 4:30 pm, a Customer Services Representative will assist you. TTY users should call (787) 474- 3389. You can also contact us by email at *protected email*.
Triple-S Advantage sincerely apologize and regret this situation. The privacy and security of our member’s information is very important. We are working hard to strengthen our processes for the benefit and protection of our members.
Please Note: Triple-S Advantage will NOT call or email anyone requesting any personal information as a result of this incident. If you receive an unsolicited call or email that appears to be from Triple-S Advantage, your local hospital or physician office, please do not provide any personal information in response to these calls or emails.
Triple-S Advantage, Inc. complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Triple-S Advantage, Inc. cumple con las leyes federales aplicables de derechos civiles y no discrimina por razón de raza, color, origen de nacionalidad, edad, discapacidad, o sexo. Triple-S Advantage Inc. 遵守適用的聯邦民權法律規定，不因種族、膚色、民族血統、年 齡、殘障或性別而歧視任何人ATTENTION: If you speak English, language assistance services, free of charge, are available to you. Call: 1-888-620-1919 (TTY: 1-866-620- 2520). ATENCIÓN: Si usted habla español, servicios de asistencia lingüística están disponibles libre de cargo para usted. Llame al: 1-888-620-1919 (TTY: 1-866-620-2520). 注意:如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 1-888-620-1919 (TTY: 1-866-620-2520)。
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