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Sales Representative


Your call may be directed and answered by a licensed insurance sales agent.

TTD Users


Monday through Sunday, from 8:00 a.m. to 8.00 p.m.

3. What is an appeal?

Appeal: The action you take if you do not agree with our determination to deny coverage or a payment request for health care services or prescription drugs. You may also file an appeal if you do not agree with our determination to cease the services you are receiving. For example, you may file an appeal if we refuse to pay for a prescription drug, item, or service you understand you should receive.

2. How do I file an appeal?

You may print out the following forms to send the information:

1. How do I file a grievance with Medicare?

You may give us feedback about your Medicare health care or prescription drug plan. This information will help the Centers for Medicare & Medicaid Services continuously improve the Medicare program. Medicare

Member Service


TTY/TDD users


Monday thru Sunday,
from 8:00 am to 8:00 pm

Service for Providers


Monday thru Friday,
from 8:00 am to 5:00 pm



Dedicated Teleconsulta for TTY/TDD Callers: 711 | 1-855-209-2639