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Sales Representative


Your call may be directed and answered by a licensed insurance sales agent.

TTD Users


Monday through Sunday, from 8:00 a.m. to 8.00 p.m.

2. What is the Medication Therapy Management Program?

This is a program designed to improve your health and quality of life through a safe and effective use of your prescription medications. You can read more about it here (link to external page).

1. What should I do if I am denied a drug or therapy and I disagree with this determination?

Appeals process for Part D prescription drugs

How do I file a prescription drug appeals (Part D)?

If you do not agree with our determination to deny prescription drug coverage or payment, you may file an appeal and stop the services you are receiving.

For example, you could file an appeal if we refuse to pay for a prescription or service you understand you should receive. You have up to 60 days to file a Part D prescription drug appeals.

Click here to read more (link to internal page).

Member Service


TTY/TDD users


Monday thru Sunday,
from 8:00 am to 8:00 pm

Service for Providers


Monday thru Friday,
from 8:00 am to 5:00 pm



Dedicated Teleconsulta for TTY/TDD Callers: 711 | 1-855-209-2639