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Call us

Sales Representative

1-833-779-7999

Your call may be directed and answered by a licensed insurance sales agent.

TTD Users

1-866-620-2520

Monday through Sunday, from 8:00 a.m. to 8.00 p.m.

3. Can someone else file a grievance on my behalf?

Appointment of Representative
If a member wishes to appoint a representative to file a grievance, he/she must request a coverage or exception determination or an appeal on his/her behalf. Both the member and the appointee should fill out the corresponding form (or an equivalent written statement) and submit the request.

You may call 1-888-620-1919 to file an appeal, Monday thru Sunday, from 8:00 am to 8:00 pm. TTY/TDD users may call 1-866-620-2520.
You may also send a letter by mail to: Triple-S Advantage
Department of Grievances and Appeals
PO Box 11320
San Juan, PR 00922
(Form for Appointment of Representative)


2. What is a grievance?

Grievance: A type of complaint you can file regarding us or one of our participating health care providers or pharmacies, including complaints regarding quality of care. Grievances do not include coverage or payment disputes.


1. How do I file a grievance with my Triple-S Advantage plan?

  • You may call 1-888-620-1919 from Monday thru Sunday, 8:00 am to 8:00 pm. TTY/TDD users may call 1-866-620-2520.
  • You may also:
    • send an email to appeals-grievances@sssadvantage.com
    • send a fax to (787) 993-3261
    • mail your grievance to:
      Triple-S Advantage
      Department of Grievances and Appeals
      PO Box 11320
      San Juan, PR 00922

Member Service

1-888-620-1919

TTY/TDD users

1-866-620-2520

Monday thru Sunday,
from 8:00 am to 8:00 pm

Service for Providers

1-855-886-7474

Monday thru Friday,
from 8:00 am to 5:00 pm

Teleconsulta

1-800-255-4375

Dedicated Teleconsulta for TTY/TDD Callers: 711 | 1-855-209-2639

Teleconsejo

1-877-879-5964
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