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Sales Representative


Your call may be directed and answered by a licensed insurance sales agent.

TTD Users


Monday through Sunday, from 8:00 a.m. to 8.00 p.m.

3. When should I call Teleconsulta?

You may call Teleconsulta for any of the following issues:

  • You feel ill or are experiencing pain and don’t know what to do.
  • You have questions about medications.
  • You want to learn more about a health condition, such as asthma, diabetes, and hypertension, among others.
  • You have concerns about a procedure or routine exam.
  • Your children are sick.
  • You don’t know whether to go to the emergency room, schedule a doctor’s appointment, or if there is anything you can do to relieve your symptoms at home in a safe and reliable manner.

2. Who will be assisting me in Teleconsulta?

All calls to Teleconsulta will be answered by health care professionals with expertise at various hospitals and medical centers.

1. What is Teleconsulta?

Teleconsulta is the medical advice line for Triple-S members, available 24 hours, 7 days a week.

Calling Teleconsulta is free of charge, and you can call from anywhere in the island and the United States. The phone number is listed on the back of your Triple-S Advantage insurance card. Please remember to have your insurance card at hand whenever you call. The nurses working for Teleconsulta will gladly answer your questions on any health care topics that may interest or concern you. Call us at 1-800 255 4375.

Member Service


TTY/TDD users


Monday thru Sunday,
from 8:00 am to 8:00 pm

Service for Providers


Monday thru Friday,
from 8:00 am to 5:00 pm



Dedicated Teleconsulta for TTY/TDD Callers: 711 | 1-855-209-2639