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Sales Representative

1-833-779-7999

Your call may be directed and answered by a licensed insurance sales agent.

TTD Users

1-866-620-2520

Monday through Sunday, from 8:00 a.m. to 8.00 p.m.

2. What should I do if my prescription is not included in the Triple-S Advantage Drug List?

If your medication is not included in the Drug List you have at home, please check the updated Drug List available on your plan’s webpage (see column to the right). This list is updated on a monthly basis. You may also contact Member Services to check if the medication is covered. If Member Services confirms we de not cover your medication, you have two options:

  • You could ask your physician to change your prescription to one that is covered by us.
  • You or your physician could request an exception (a type of coverage determination) to have your medication covered.

Member Service

1-888-620-1919

TTY/TDD users

1-866-620-2520

Monday thru Sunday,
from 8:00 am to 8:00 pm

Service for Providers

1-855-886-7474

Monday thru Friday,
from 8:00 am to 5:00 pm

Teleconsulta

1-800-255-4375

Dedicated Teleconsulta for TTY/TDD Callers: 711 | 1-855-209-2639

Teleconsejo

1-877-879-5964
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