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1-833-779-7999

Your call may be directed and answered by a licensed insurance sales agent.

TTD Users

1-866-620-2520

Monday through Sunday, from 8:00 a.m. to 8.00 p.m.

Medicare Star Rating

What is the Medicare Star Rating?

Every year, the Centers for Medicare and Medicaid Services (CMS) complete a performance evaluation of all health plans offering Medicare Advantage coverage. CMS gives the plans a score between 1 and 5 Stars, based on the evaluated areas. Some of these areas include:

  • How our members evaluate the health plan’s medical and health care services
  • How well preventive care and condition management is provided
  • How well the plan helps members with their prescription drugs

This assessment is divided into Health Services and Drug Services, obtaining an overall result between the two. This score can vary from year to year, and it greatly depends on member adherence to their health care and medical treatment.

How can I help my plan improve its Stars?

An important part of the Star Rating is the member’s adherence to preventive tests, management of existing conditions, and adequate drug use. We advise you to talk with your primary care doctor or a trusted physician to get these tests done. Your doctor can help you find alternatives to manage your health conditions.

What are preventive tests?

Preventives measures are a series of health indicators that we all must comply with to stay healthy.
These measures fluctuate according to age, gender and existing health conditions.
Complying with preventive measures on time helps your health conditions under control and live with a better quality of life.

Preventive tests for women:
  • Preventive measure: Breast Cancer Screening
    Test: Mammography
    Who should have this test: Women between 50 and 74 years old
    Frequency: Every two years

  • Preventive measure: Osteoporosis Management in Women Had a Fracture
    Description: Bone Density Test
    Who should have this test: Women 67-85 years of age or after a fracture (within the first six months)
    Frequency: Every two years

Preventive measures for people 65 years of age or older:
  • Preventive measure: Colorectal Cancer Screening
    Test: May be one of the following:

    • Fecal Occult Blood (once a year)
    • Sigmoidoscopy (every five years)
    • Colonoscopy (every ten years)

    Who should have this test: Anyone from 50 to 75 years old

  • Preventive measure: Flu Vaccine
    Description: Vaccine to prevent the spread of influenza
    Who should be vaccinated: Everyone over 50 years of age
    Frequency: Once a year

Preventive tests for patients with diabetes:
  • Preventive measure: A1c Control for Patients with Diabetes
    Test: Laboratory blood test (HbA1c)
    Who should have this test: Any person with a diagnosis of type I and type II diabetes; between the ages of 18 to 75 years
    Frequency: Every 3 to 6 months (recommended result: less than 9%)

  • Preventive measure: Eye Exam for Patients with Diabetes
    Description: Test for the detection of diabetic retinopathy.
    Who should have this test: Any person with a diagnosis of type I and type II diabetes; between the ages of 18 to 75 years
    Frequency: Every year

  • Preventive measure: Kidney Health Evaluation
    Description: Kidney function test.
    Test: Blood test and urine test.

    • Estimated glomerular filtration rate test (eGFR)
    • Albumin-creatinine test (uACR)

    Who should have this test: Any person with a diagnosis of type I and type II diabetes; between the ages of 18 to 85 years
    Frequency: Once a year

Remember to talk to your doctor about the following topics:

  • Bladder Control Problems (urinary incontinence)
  • Preventing Falls
  • Recommendations for Physical Activity
  • Nutrition
  • General Care for Your Physical and Mental Health
  • Advance Directives

Member Service

1-888-620-1919

TTY/TDD users

1-866-620-2520

Monday thru Sunday,
from 8:00 a.m. to 8:00 p.m.

Service for Providers

1-855-886-7474

Monday thru Friday,
from 8:00 a.m. to 5:00 p.m.

TeleConsulta

1-800-255-4375

Dedicated TeleConsulta for TTY/TDD Callers: 711 | 1-855-209-2639

TeleConsejo

1-877-879-5964
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