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If you are an insured person or seeking information, our team is ready to provide you with accurate information and answer all your questions.
Provider Directory
13,000 health care providers to take care of you, including primary care physicians, specialists, pharmacies, hospitals, laboratories, and more.
Programs and Benefits
Our clinical programs provide you with support in the prevention and management of chronic conditions. We educate you on your conditions so you can take control of your health.
Our expert personnel helps you in those everyday activities that have become difficult for you due to a health condition or problem.
Receive guidance on mental health issues, such as anxiety, depression, and events that have a sudden impact on us, like the death of a friend or family member. Available 24/7 for members, their families, and caretakers.
Our registered nurses provide orientation about health problems and can refer you to the right level of care. Available 24/7.
Exclusive care clinics for Triple-S members, you have a single health record and the convenience of receiving multiple services on the same day. Besides, as a Triple-S Advantage member, you will be able to receive some of our services at no cost to you ($0 copay).
Save when you fill your prescriptions. Get a 3-month supply and pay for only 2 months with just 1 prescription. Ask your doctor to write your prescription for a 90-day supply.
We offer vaccines, clinics, and lectures at no cost to you, to help you lead a healthy lifestyle.
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By completing this form, you agree to a meeting with a sales agent to discuss the types of products you check above. Please note, the person who will discuss the products is either employed or contracted by a Medicare plan. They do not work directly for the Federal government. This individual may also be paid based on your enrollment in a plan.
This selection does NOT obligate you to enroll in a plan, it does not affect your current membership, and it will not enroll you in another Medicare plan.
Monday thru Sunday, from 8:00 a.m. to 8:00 p.m.
Monday thru Friday, from 8:00 a.m. to 5:00 p.m.
Dedicated TeleConsulta for TTY/TDD Callers: 711 | 1-855-209-2639
By clicking this link, you are leaving the website of Triple-S Advantage. If you need further assistance you may contact the Member Service Center of Triple-S Advantage at 1-888-620-1919. (TTY users should call 1-866-620-2520.) Hours are Monday through Sunday from 8:00 a.m. to 8:00 p.m..
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Triple-S Advantage has a strong commitment to protecting the confidentiality of our members’ sensitive information. We take information privacy very seriously and it is important to us that our members are made fully aware of a potential privacy issue. We have learned that personal information of some of our members, including their name, health plan identification number, date of service in which treatment was provided, and treatment codes describing the service provided was mailed to the wrong address. The Social Security Numbers and date of birth of our members were NOT disclosed as a result of this incident.
On December 5, 2017, Triple-S Advantage discovered that notices sent in November 2017 to health care providers involved in the treatment of our members were mailed to the wrong address. However, we have not received any indication that the information has been accessed or used by an unauthorized individual.
Triple-S Advantage has performed an extensive investigation into why and how their personal information was disclosed. We have taken immediate steps to ensure additional notices to our members and your health care providers are sent to the correct address, such as: correction of the mailing process, completion of testings and sending the letters to the correct address of your provider. The members who may have been affected by this incident will receive first-class mail notices.
We have reported the incident to the required government agency, the Health Insurance administration of Puerto Rico (ASES) and will comply with the evaluation as required by the Office of Civil Rights within the time period established.
We are making an announcement about this incident so that affected Triple-S Advantage members can consider taking action to reduce the chances that their personal information will be misused:
If you or a family member belong to Triple-S Advantage and want additional information about the incident, you may contact our Customer Service Department from Monday through Sunday from 8:00 a.m. to 8:00 p.m. at our toll-free number 1-888-620-1919, TTY users should call 1-866-620-2520 or by e-mail at: moc.e1766219382gatna1766219382vdass1766219382s@ecn1766219382ailpm1766219382ocaap1766219382ih1766219382.
You may also visit our Internet website www.sssadvantage.com for further information.
If you are a Medicare Platino member, you can also contact the Health Insurance Administration of Puerto Rico (ASES) at or Customer and Providers Services Offices (PROBENE) at 1-800-981-2737/1-800-981-ASES from Monday through Friday 8:00 am to 4:30 pm, a Customer Services Representative will assist you. TTY users should call (787) 474- 3389. You can also contact us by email at gro.r1766219382psesa1766219382@dadi1766219382cavir1766219382pedla1766219382icifo1766219382.
Triple-S Advantage sincerely apologize and regret this situation. The privacy and security of our member’s information is very important. We are working hard to strengthen our processes for the benefit and protection of our members.
Please Note: Triple-S Advantage will NOT call or email anyone requesting any personal information as a result of this incident. If you receive an unsolicited call or email that appears to be from Triple-S Advantage, your local hospital or physician office, please do not provide any personal information in response to these calls or emails.
Triple-S Advantage, Inc. complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Triple-S Advantage, Inc. cumple con las leyes federales aplicables de derechos civiles y no discrimina por razón de raza, color, origen de nacionalidad, edad, discapacidad, o sexo. Triple-S Advantage Inc. 遵守適用的聯邦民權法律規定，不因種族、膚色、民族血統、年 齡、殘障或性別而歧視任何人ATTENTION: If you speak English, language assistance services, free of charge, are available to you. Call: 1-888-620-1919 (TTY: 1-866-620- 2520). ATENCIÓN: Si usted habla español, servicios de asistencia lingüística están disponibles libre de cargo para usted. Llame al: 1-888-620-1919 (TTY: 1-866-620-2520). 注意:如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 1-888-620-1919 (TTY: 1-866-620-2520)。
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On Wednesday, December 24, 2025, The Member Call Center will be open from 8:00 a.m. to 8:00 p.m. Calls can be reached at 1-888-620-1919. The Provider Call Center will remain closed.
The Central Offices on Roosevelt Avenue, the Customer Service Centers at Plaza Las Americas, Guayama, Manatí, Bayamón, Fajardo, Hatillo and and the Vital Government Health Plan will also remain closed.
For your convenience, the Service Center at Plaza Carolina will be operating as usual from 9:00am to 3:00pm.
On Thursday, December 25, 2025, The Call Center for Members and Providers will remain closed. The Central Offices on Roosevelt Avenue will remain closed.
The Service Centers in Plaza Las Americas, Plaza Carolina and the Service Centers in Guayama, Manatí, Bayamón, Fajardo, Aguadilla, Mayagüez and Hatillo will also remain closed.
