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Sales Representative

1-833-779-7999

Your call may be directed and answered by a licensed insurance sales agent.

TTD Users

1-866-620-2520

Monday through Sunday, from 8:00 a.m. to 8.00 p.m.

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2. What is a grievance?

Grievance: A type of complaint you can file regarding us or one of our participating health care providers or pharmacies,…

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3. Can someone else file a grievance on my behalf?

Appointment of Representative If a member wishes to appoint a representative to file a grievance, he/she must request a coverage…

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1. What is Teleconsulta?

Teleconsulta is the medical advice line for Triple-S members, available 24 hours, 7 days a week. Calling Teleconsulta is free…

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2. Who will be assisting me in Teleconsulta?

All calls to Teleconsulta will be answered by health care professionals with expertise at various hospitals and medical centers….

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3. When should I call Teleconsulta?

You may call Teleconsulta for any of the following issues: You feel ill or are experiencing pain and don’t know…

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1. hat is the Teleconsejo hotline?

Teleconsejo provides 24/7 access to advice for mental health issues, such as anxiety, emotional crises, depression, and the management of…

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3. How do I request a drug exception?

You or your physician could request an exception to have the plan cover your medication. If your physician says there…

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Member Service

1-888-620-1919

TTY/TDD users

1-866-620-2520

Monday thru Sunday,
from 8:00 am to 8:00 pm

Service for Providers

1-855-886-7474

Monday thru Friday,
from 8:00 am to 5:00 pm

Teleconsulta

1-800-255-4375

Dedicated Teleconsulta for TTY/TDD Callers: 711 | 1-855-209-2639

Teleconsejo

1-877-879-5964
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