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TTY/TDD Users
Monday through Sunday, from 8:00 a.m. to 8.00 p.m.
Tools that give you greater access to your health, when and where you need it, in a safe and easy way.
Discover your care network and explore the solutions we offer to guide you through every stage, in an agile and simple way.
Connect with doctors, nurses, and counselors from the comfort of your home.
Find your primary care doctor, multiservice clinics, urgent care centers, and nearby hospitals whenever you need them.
Receive your medications right at your doorstep and participate in programs designed to help you manage your health conditions and improve your quality of life.
Manage your plan, view your clinical profile, and access your virtual card through our app or online portal.
Have questions? Our team is ready to listen, guide you, and help with whatever you need.
A network designed to offer you a holistic, simple, and convenient experience.
Your plan, all in one place: access your clinical profile and services, find providers, and easily access virtual services through your Mi Triple-S app.
Continuity of care: your medical and medication information available, ensuring your care is never interrupted.
Services that come to you: from 24/7 guidance to home delivery of medications, we care for your health beyond the clinic.
Take care of your health from wherever you are, with care and guidance available during extended hours and on holidays. Save time and avoid long waits in the Emergency Room.
Innovative service that combines telemedicine with in-person care. Connect with a primary care physician and receive an evaluation, diagnosis, and prescription on the spot.
Consult with a primary care physician or specialists virtually. Get medical care through your mobile device or computer, wherever you are.
Register today and start enjoying greater access to doctors when you need it.
A phone and chat health guidance line available 24/7, year-round. Nursing professionals provide guidance on any health topic and direct you to the appropriate level of care.
Access to 24/7 counseling in stressful circumstances, such as anxiety, emotional crisis, depression, life events like the loss of a relative or friend, and financial or economic hardships, among others.
As a Triple-S member, you have access to a provider network that offers high-quality medical services.
Innovative service where you can connect with a doctor virtually and receive an evaluation, diagnosis, and prescription on the spot.
Take care of your health and your family's health under one roof, without having to visit multiple locations. Visit one of our clinics for your preventive check-up, specialist appointments, pediatrics, dental services, laboratory, imaging center, and more.
Find primary care physicians, specialists, laboratories, and pharmacies all in one place. Access the care you need easily and quickly.
Find urgent care centers and hospitals conveniently located throughout the island, so you always have care close to you.
Because your health doesn't end with a doctor's visit. We bring care and wellness to your home, supporting you every step of the way toward a more active and healthy life.
We deliver your medications and OTC products right to your doorstep, with no delivery fee, in an easy and convenient way.
Download the app and access the service today!
Join our health and wellness programs. Participate in workshops and access resources on nutrition, chronic condition management, mental health, and much more.
Your health just a click away—anytime, anywhere. Access your plan, medication information, preauthorization status, your virtual plan card, and more, from wherever you are.
Download the app today!
Member Service
1-888-620-1919
TTY/TDD users
1-866-620-2520
Monday thru Sunday, from 8:00 a.m. to 8:00 p.m.
Service for Providers
1-855-886-7474
Monday thru Friday, from 8:00 a.m. to 5:00 p.m.
TeleConsulta
1-800-255-4375
Dedicated TeleConsulta for TTY/TDD Callers: 711 | 1-855-209-2639
TeleConsejo
1-877-879-5964
By clicking this link, you are leaving the website of Triple-S Advantage. If you need further assistance you may contact the Member Service Center of Triple-S Advantage at 1-888-620-1919. (TTY users should call 1-866-620-2520.) Hours are Monday through Sunday from 8:00 a.m. to 8:00 p.m..
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Triple-S Advantage has a strong commitment to protecting the confidentiality of our members’ sensitive information. We take information privacy very seriously and it is important to us that our members are made fully aware of a potential privacy issue. We have learned that personal information of some of our members, including their name, health plan identification number, date of service in which treatment was provided, and treatment codes describing the service provided was mailed to the wrong address. The Social Security Numbers and date of birth of our members were NOT disclosed as a result of this incident.
On December 5, 2017, Triple-S Advantage discovered that notices sent in November 2017 to health care providers involved in the treatment of our members were mailed to the wrong address. However, we have not received any indication that the information has been accessed or used by an unauthorized individual.
Triple-S Advantage has performed an extensive investigation into why and how their personal information was disclosed. We have taken immediate steps to ensure additional notices to our members and your health care providers are sent to the correct address, such as: correction of the mailing process, completion of testings and sending the letters to the correct address of your provider. The members who may have been affected by this incident will receive first-class mail notices.
We have reported the incident to the required government agency, the Health Insurance administration of Puerto Rico (ASES) and will comply with the evaluation as required by the Office of Civil Rights within the time period established.
We are making an announcement about this incident so that affected Triple-S Advantage members can consider taking action to reduce the chances that their personal information will be misused:
If you or a family member belong to Triple-S Advantage and want additional information about the incident, you may contact our Customer Service Department from Monday through Sunday from 8:00 a.m. to 8:00 p.m. at our toll-free number 1-888-620-1919, TTY users should call 1-866-620-2520 or by e-mail at: moc.e1782934340gatna1782934340vdass1782934340s@ecn1782934340ailpm1782934340ocaap1782934340ih1782934340.
You may also visit our Internet website www.sssadvantage.com for further information.
If you are a Medicare Platino member, you can also contact the Health Insurance Administration of Puerto Rico (ASES) at or Customer and Providers Services Offices (PROBENE) at 1-800-981-2737/1-800-981-ASES from Monday through Friday 8:00 am to 4:30 pm, a Customer Services Representative will assist you. TTY users should call (787) 474- 3389. You can also contact us by email at gro.r1782934340psesa1782934340@dadi1782934340cavir1782934340pedla1782934340icifo1782934340.
Triple-S Advantage sincerely apologize and regret this situation. The privacy and security of our member’s information is very important. We are working hard to strengthen our processes for the benefit and protection of our members.
Please Note: Triple-S Advantage will NOT call or email anyone requesting any personal information as a result of this incident. If you receive an unsolicited call or email that appears to be from Triple-S Advantage, your local hospital or physician office, please do not provide any personal information in response to these calls or emails.
Triple-S Advantage, Inc. complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Triple-S Advantage, Inc. cumple con las leyes federales aplicables de derechos civiles y no discrimina por razón de raza, color, origen de nacionalidad, edad, discapacidad, o sexo. Triple-S Advantage Inc. 遵守適用的聯邦民權法律規定，不因種族、膚色、民族血統、年 齡、殘障或性別而歧視任何人ATTENTION: If you speak English, language assistance services, free of charge, are available to you. Call: 1-888-620-1919 (TTY: 1-866-620- 2520). ATENCIÓN: Si usted habla español, servicios de asistencia lingüística están disponibles libre de cargo para usted. Llame al: 1-888-620-1919 (TTY: 1-866-620-2520). 注意:如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 1-888-620-1919 (TTY: 1-866-620-2520)。
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